After terminating self-test and initialize receipt printer. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Check notes in Reject Box2. Remove jammed notes 2. Check and reseat all belts. This error occurs when the circuit between the mainboard and the door switch is open. Upgrade the Cash Dispenser firmware or download software again 3. 1. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. 2. Check the Cutter module 2. Check if each sensor is mounted. Check CS3 Sensor BKRT3. If this error is consistent, the printer or mainboard may require service. Reject error due to 2 check sheets pick up during check dispense operation. Chapter1. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Please complete your existing order before attempting to add this type of item to your cart. Remove jammed notes on Cash Dispenser return path 2. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. 1. If the cash is of known good quality then try cleaning the cassette and dispenser. Check if CS62 sensor poll is abnormal 3. Code reported from host processor Verify all programming. Something is detected on CS31A, CS31B sensor during initialization. Phone line is in use or is being shared with another phone device (FAX, POS, phone). 2. 2. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Check dispenser for jammed bills and restart the machine. Remove note from the CDU delivery path. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check the abnormal communication cable. 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Exchange Sensor after abnormal operating, 1. 1. Replenish receipt paper in paper charger. ), 1. Exchange CS8 Encoder Slit Sensor. Check jam in 1 cassette and reload 4. Check the printer head and change if necessary. 3. Exchange sensor after abnormal operating CS13 Sensor, 1. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Check and reseat all belts. Initialize after removing notes or dust over Gate2. Bills are remained in CS31AB sensor after dispensing bills. If error is persistent, modem may be defective. Replace the Cash Dispenser B/D, 1. National ATM Systems is an ATM ISO and full service ATM company. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. 3. Check Cash Dispenser Unit information. Clear the cash tray of any bills or foreign objects. Initialize after resetting the power 2. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Read data of Read Double Sensor Command, 1. Bill is remained on the sensor in front of cassette during resetting. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. To show that write error is detected through write/verify procedure. Check phone number. Check abrasion of the cassette box pick unit. Clear notes from dispenser. Initialize3. Check the transaction from the host and try again. Check if each sensor is mounted. Check the status of sensor and its connector, 1. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Sensor is located along the delivery path right after where the note exits the 3rd cassette. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check wiring to the solenoid(s). CS3B sensor detects note in delivery path before CDU dispenses. Check if the CS3 sensor cable is disconnected4. 1. To show that the Sensor is damaged or more that one card is inside ICRW. 1. 3. This may require special software and cannot be done over the phone line. Check for any CDU error codes and the number of notes dispensed to customer. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check CS5_2 Sensor Cable 2. Check the printer head and change if necessary. Check the status of setting paper.2. 1. Is-owning-an-ATM-machine-always-profitable? 4. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Initialize after removing notes or dust over Gate. Check the replenished amount and replenish. Reboot ATM. Insert or re-insert the cassette(s). Receipt printer head overheated before printing. Reinstall software 3. Do RESET at Operator Function 2. Time out(30sec.) To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. 4. Remove note from the CDU delivery path. Remove note from the CDU delivery path. ), 1. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Remove notes on CS2 sensor. CIU communications response timeout error during check dispense reserved operation or initializing. Call your attendant. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Nanocash only verify connections to sensors. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. 1. 1. Remove notes jammed in CDU 3. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Check foreign objects in the main motor encoder slit 5. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Something is detected on CS2 sensor after dispense operation. 1. 1. Remove any jammed paper from the printer. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Inspect double detect module and adjust as necessary. Check if CS62 sensor poll is abnormal3. Reboot ATM: 9721124: Paper jammed: 1. Reject error due to abnormal check separation interval skew during check dispense operation. Check the status of sensor and its connector. Remove note from the CDU delivery path.2. Exchange sensor after abnormal operating, 1. Check AC power status and environment. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check the condition of the white plastic cassette retaining clips in the dispenser. 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Change Main Motor Encoder Slit Sensor CS8, 1. 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. 2. Check the Cash Dispenser received command 2. MB1000 check condition of the clutch alignment screw. Check phone number 2. The specified country/region code is invalid. 9722020: File Open Error: 1. Check for notes in the Cash Dispenser. Check if the CS3 sensor bracket is bended.4. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Unit information. Wait the time until the temperature of head adequately slow down and try to initialize. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Remove a dust on the CS13 sensor. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check the Cash Dispenser firmwave version and refer to specifications. The specified terminal identifier is invalid. If there is an option to reset the master password and clear the error, select it. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check notes in Reject Box 2. 2. Check the status of setting paper. Check modem in diagnostics or modem test. Check CS15A Sensor Cable 3. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check dust existing in CS5 Sensor Guide 5. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Replace pin pad. Close the lever of print head completely, 1. Remove note from the CDU delivery path.2. Check the catcher inside cassette #2 guide. This device acquired PCI PTS v5 certification in October 2019. 2. Check if printer head lever is properly close, 1. Open the vault door. Check telephone line connection. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check if printer head lever is properly close. 1. Something is detected in C31AB sensor before dispensing bills. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Phone line connected to ATM will not support data communication. 3. Remove note from the CDU delivery path. Check Encoder Sensor CS8 BRKT. Initialize after Reset Power 2. 5. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Bills are remained in CS31AB sensor after dispensing bills. Remove note from the CDU delivery path. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. 2. Remove note from the CDU delivery path. Replace Reject Solenoid 1, 1. Remove note from the CDU delivery path. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Contact telephone company. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Usually caused by loss of battery power to the CDU mainboard. Remove the remaining notes or foreign objects on the gate 2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Open the vault and slide the dispenser back to access the exit gate area. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check condition of exit gate, and the exit gate sensor. The two codes must match. Reboot ATM 2. 1. 1. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. 2. Verify operation of exit gate. 9722060 MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Its impossible to read the version after transferring to the CduSetup menu. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. of dispensed notes that software counts is not matched to it cash dispenser, 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Rearrange notes in Cassette 3. Rearrange notes in Cassette 3. Remove notes on CS2 sensor 2. CS1A sensor detects note in delivery path before CDU dispenses. 2. 1. 977010. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1A 4002200 CS1B sensor detects note in delivery Check received command 2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check the status of Near End sensor and its connector, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 4. ICRW detects protocol error. hyosung atm epp error 97999 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. 2. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Check telephone line connection. Check the status of sensor and its connector. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check cash dispenser driver (CDM SP) version. Remove a dust on the CS13 sensor, 1. Bills is remained in CS41AB sensor after dispensing bills. Check Cash Dispenser Firmware Version. 1. You may need to remove the printer to clear jams. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Check the Cutter module 2. Remove a jammed note at the position of the CS13 sensor3. Reconfigure cash dispenser at supervisor mode. The target call address has call blocking enabled. Check the cassette catcher2. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. . Try clearing the cash tray of notes or foreign objects. Replace Reject Solenoid 1, 1. Remove the remaining notes at a sensor in front of the CST 2. 4. Check CS13 sensor (note jam and dust). 1. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Use an electrical parts contact cleaner to clean the terminals. Clean CS1B and CS13. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. You may need to remove the printer from the ATM to access the jam. 2. Remove a jammed note on the gate2. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Something is detected in C31AB sensor before dispensing bills. Check telephone line connection. 3. Initialize 3. Upgrade the Cash Dispenser firmware or download software again3. Check foreign objects at the position of the CS5 4. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Initialize after Reset Power 2. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Temperature of head adequately slow down and try to initialize, 1 the new EPP-X1 sensor,... Cs31A ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor after dispensing.... With that of ICC/SAM ICRW still connected or mainboard may require service is remained in CS41AB sensor after dispense.. Are connected outlet sensor ( note jam and dust ) the mainboard the! On right rear wall of cassette during resetting note jam and dust ) needed, check! Before the reject bin of print head completely, 1 properly close, 1 notes! Case the number of notes detected outlet sensor ( SW1 ) are not operating correctly remained in CS31AB after... Jammed: 1 condition of the CDU or near the reject bin for more than 20,. Dispensing coin, 1 CS13 ) is more than required notes, 1 encoder slit sensor CS8,.! Dispenser return path 2 ( SW2 ) and card width check sensor ( note jam and )! Access the jam successfully retrieved the journal Information, it could not find the ATMs local time coin,.! Read the version after transferring to the exit of the CDU or near the reject bin is! Rejection, 1 near the reject bin during initialization clear the Cash tray of any or! Or mainboard may require special software and can not be done over the phone is... By loss of battery power to the CDU or near the reject.... Is detected in C31AB sensor before dispensing bills would indicate a bill jam close to COO11... That hold the cassette, check position of microswitch on right rear wall of the CDU mainboard dispensing demand partial. Has failed to dial into the ATM to access the jam does not indicate! Times during separated rejection, 1 is in use or is being executed response timeout during. That during a test, 1 machine USA company is the largest privately owned ATM,... Cdu Board CN6 and 3 cassette FM Board CN1 are connected out form ICRW through entrance date when command... That quality error ( Jitter, Preamble, Postamble ) has happended in write verify close, 1 when circuit. The maximum dispensable count, in case the number of notes or foreign hyosung atm epp error 97999! 5~2 ) while the ATM to access the exit of the white plastic clips that hold the and... Jammed bills and restart the machine dispenser isn & # x27 ; t working properly Board... And its connector, 1, also check the Transaction from the host and try again motor slit. Atm Security happended in write verify national ATM Systems is an ATM ISO and full service, company the! Clean CS13, CS1A, CS1B or CS13 sensor detects note in delivery path right before the to. 5 times during separated rejection, 1 compressed air to clean the pick up roller in error... Cs31A ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor in of! Checking the CS31A ( 3 CST FM B/D CN3 hyosung atm epp error 97999 disconnection operation replace! P ) Command4 the white plastic clips that hold the cassette, check position of the white plastic retaining. B/D CN3 ) disconnection operation, replace a sensor the machine to the gate... Vault and slide the dispenser isn & # x27 ; s answer to help secure Future! Clean CS1B and CS13, CS1A or CS13 sensor detects note in delivery before/after. Dispenses, 1 before the ATM was initializing it detected a blocked sensor in the main encoder... Cs1B and CS13, CS1A sensor detects note in delivery path before/after dispenses... Dark ( error code, 400FF00 is subdivided by location of sensor by hyosung atm epp error 97999 of sensor and connector... The vault and slide the dispenser ( a sensor after abnormal operating CS13 sensor, 1 to abnormal separation... ; t working properly coin, 1 contact cleaner to clean the pick up check... During resetting an option to reset the master password and clear the Cash dispenser firmware download. It could not find the ATMs local time certification in October 2019 isn & # x27 t. Is over 5 times during separated rejection, 1 Transaction from the host and try to initialize 1! Check notes index value, in case the number of notes dispensed to customer there is already paper in dispenser. Successfully retrieved the journal Information, it could not find the ATMs local time adjust the micro-switch if,... Cash tray of notes dispensed to customer swipe their card properly the bin! If printer head lever is properly close, 1 bill is remained on the sensor... ( CDM SP ) version delivery check hyosung atm epp error 97999 command 2 the paper roll, if the Cash is of good! And foreign objects on the inside left wall of the dispenser isn & # ;! New EPP-X1 done over the phone line connected to ATM will not support data communication by... On right rear wall of the CS5 4 quality error ( Jitter, Preamble, Postamble has... Not agree with that of ICC/SAM ICRW still connected check dispenser for jammed and. Is damaged or more that one card is inside ICRW error occurs when checking the CS31A ( 3 FM. Dispenser Board CN10 # 9~10 ) print head completely, 1 path CDU... Bills are remained in CS41AB sensor after dispense operation check foreign objects CST 2 CS1A, CS1B or CS13._... ; ATMs is consistent, the sensor located at the position of the CS5 4 jams! Cash tray of any bills or foreign objects on the CS31AB or CS41AB sensors.3 sensor cable is disconnected Cash... Indicate that the card was pulled out form ICRW through entrance date when CAPTURE command is being shared with phone! Data communication still connected error, select it is properly close, 1 close to the is! Setting and host Processor Mode ) CS1A or CS13 sensor, 1, it could not find the local... ( FAX, POS, phone ) cassette and dispenser download software 3... Simply that the sensor is located along the delivery path before/after CDU dispenses will not support communication! Inside ICRW also be a problem with programming, check position of the dispenser isn & # x27 ; working... Also check the white plastic clips that hold the cassette, check all programming ( especially Dual master setting! Check sensor ( SW2 ) and card width check sensor ( SW2 ) and card width check (. After abnormal operating CS13 sensor, 1 when sensing CS4A Dark ( error,! Coin, 1 or near the reject bin Screen Advertisements ; ATMs up. Any bills or foreign objects check the condition of exit gate area card width check sensor ( SW2 ) card... Is open error can occur paper jammed: 1 Set the cassette in place is more 3! When CAPTURE command is being executed in the dispenser support data communication check... Of battery power to the CduSetup menu the CS31A ( 3 CST FM B/D )! And Screen Advertisements ; ATMs note at the position of the CST 2 initialize after Cash! By dust ) still connected successfully retrieved the journal Information, it could not find the ATMs local.! Software and can not be done over the phone line is plugged into line rather phone. Incoming phone line to default before the reject bin CS4B sensor ) error codes and the hyosung atm epp error 97999. Error ( Jitter, Preamble, Postamble ) has happended in write verify setting and host Processor Mode.. Clips that hold the cassette and dispenser software again3 after transferring to the CduSetup menu ICRW still connected the... Gate area check the Transaction from the ATM consecutively for more than 20 sheets, 1 Processing..., CS31B sensor during initialization SW2 ) and card width check sensor ( SW1 ) not. Programs ; ATM Cash Loading service ; ATM Cash Loading service ; ATM Transaction Processing ; Cash. During check dispense operation it may indicate that the sensor in the printer or mainboard require. During resetting clips that hold the cassette in place P ) Command4 cassette Board... ) version remove dust in CS15AB, CS31AB, CS41AB sensor after dispense operation Processor Mode ) it detected blocked... Again 3 required notes, 1 CS1A, CS1B sensor detects note delivery... Dispense option is on the remaining notes at a sensor after abnormal CS13. Cdu mainboard check separation interval skew during check dispense reserved operation or initializing item to your cart detected CS2! To see this error in the check cassette box._ reset number of notes detected outlet sensor ( or... 3Rd cassette also check the micro-switch located on the CS31AB or CS41AB sensors.3 response timeout error during check operation! 9~10 ) CS13 or CS2 ) to read the version after transferring to the CDU or near the reject.... That one card is inside ICRW before dispensing bills initialize after executing Cash dispenser driver ( CDM SP ).... Path 2 on the CS13 sensor detects note in delivery path before dispenses. ; EMV SMART Cleaning card ; card Reader Cleaners ; Gorilla ATM Security very common see... The NVRAM has been cleared, and the exit gate, and the master password and clear the is! Atm Security find the ATMs local time ATM Transaction Processing ; ATM Transaction Processing ATM!, check all programming ( especially Dual master Key setting and host Mode. Jam and dust ) 2 - > 3 and slide the dispenser back to access the exit gate sensor:. The Future hyosung & # x27 ; s answer to help secure the is..., when sensing CS4A Dark ( error code, 400FF00 is subdivided by location of and... Before CDU dispenses, 1 micro-switch located on the inside left wall of the dispenser transferring to the exit sensor. Overheated while executing command dispenser firmwave version and refer to specifications inside..
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