No car seat as requested either. First time purchase only, local category deals. If you have 2 groups arriving at the same time you should have transportation ready for both groups! I would book directly through the company if I was to book another private transfer. Had they proactively informed the hotel of the issue, so we knew, it would have been better. I was so disappointed to end my trip like that. She asked about getting money back and he said we would have to take it up with our travel company. Amazing tours and fun adventures waiting for you. Call (520) 792-9222 to schedule your ride. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. They are the only transfer service I use in Mexico. WestJet needs to find a different company to use. You should contact your travel agent for pickup time. We booked the tour to Cozumel at the best day counter in our hotel. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. Trying to reach best day there has been no answer and i need to be refunded my money! He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. They treat you like you are nobody. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. They're very helpful. De cancun a playa del carmen, es raza pequea denteo de su maleta. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. Our last 2 experiences were not good. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Hilde Bec. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel Rename to BadDay Experiences - con artists. Worse company ever! They are good value for your money. 10 Days. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Transfers back to the airport were another issue. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. We only waited a few minutes for our private van to arrive. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. Sun Shuttle is not responsible for items left on vehicle. 15 tht of july , of course no reaction of this corrupt organisation ! Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. The whole trip was wonderful except for our airport transfer both ways! By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. I booked the service through Expedia. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. The phone number the had listed on my voucher didn't work nor did they answer my email. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Transportation from Cancun to Playa del Carmen 18 Reviews. Finally, at 4 AM, I got on the phone and they actually looked into the issue. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Comida: Italiana, Pizzera, Napolitana, De Campania. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. Tripadvisor performs checks on reviews. how to we confirm our pickup. A nightmare of a company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were brought to the sidewalk and told that our transportation will be here soon. Giving us an email to confirm this change. We flew into Cancun and stayed in Riviera Maya. It will be our pleasure to serve you. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. My trip was booked AND payed 2 times due to a failure of the system. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They were prompt, courteous, and efficient. Review tags are currently only available for English language reviews. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. My confirmation came from Costco who made my reservations. BEWARE you have been warned. We couldn't snorkel in Chankallah park due to bad weather. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. We should be refunded for the lack of efficient service and for not delivering what we were promised. The RTA contracts with Sun Tran to operate the Sun Shuttle service. You should have received a confirmation number for your pick up from westjet. They are clearly in collusion with resort staff and the taxi drivers. Where bd experience really messed it up even more was our return bus trip. Cancun Airport (CUN) Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. I tried the website contact area and each time the message does not go through. This is the version of our website addressed to speakers of English in the United States. But not on this day. I WOULD NOT RECOMMEND THIS COMPANY. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Check the sign above the front windshield to be sure it travels to your desired destination. Worst company to work with. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Solo se hacen recogidas en hoteles de la zona de Cancun. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! We ended up having to take a taxi to the airport so we wouldnt miss our flight. The equipment was clean and up-to-date. The phone number the had listed on my voucher didn't work nor did they answer my email. Our third or fourth experience using Best Day! Flight changed to 6:50 on Thursday Jan 5. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. After about a 35 minute wait our transportation finally arrived. I tried the website contact area and each time the message does not go through. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Nor Gonzalez has been of no help either! Then, they had the nerve to text me once we got there asking how was my trip. . This is the version of our website addressed to speakers of English in Philippines. So, I need to wait at the airport just because they do not have any vehicles available. We went through them to go parasailing at our hotelwhich was AMAZING! 39. We used Best Day Travel to pick us up from the airport. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. My trip was booked AND payed 2 times due to a failure of the system. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. No accountability whatsoever! It will be our pleasure to serve you. I am not sure how it is still legal for this company to operate. You should have received a confirmation number for your pick up from westjet. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. However, they changed everybody $20 a person when we got there. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. All our drivers are bilingual, friendly and professional. From $41.50 USD. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. You can cancel this booking up to 24 hours in advance for a full refund. There are videos and photos online of how bad this situation was. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Although we did not book tours this time around, the shuttle to and from the airport were seamless. Rename to BadDay Experiences - con artists. Horrible experience! Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Do you have an email to contact BD Experience Cancun? Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Instead, we were left wondering if our ride to the airport was even going to show up. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . Then we took a jeep rental. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. N. 55 de 1.246 restaurantes en Cancn. I contacted them through WhatsApp. See Promotional Terms. As asked we were at the lobby at 10am. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. With personalized and friendly service from the moment you make your reservation. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Please do not use them, they will ruin your trip!! This delayed our trip for an hour. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. For 47 U.S. We were verbally told to be at the lobby for a 4:30 pickup. . We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. My confirmation came from Costco who made my reservations. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The person was very attentive and helpful. Job in Marana - Pima County - AZ Arizona - USA , 85653. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. The only they cared for was tips and selling beers. And photos online of how bad this situation was are currently only available for English reviews! Stayed in Riviera Maya service from the moment you make your reservation BD Experience Agents are always at. 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